Flocea terms and conditions of sale
These terms and conditions of sale govern the sale of the products, equipment and services offered on the site www.flocea.com, together with the quotations and orders issued by Flocea.
Article 1 — Identity of the seller
The site www.flocea.com and the Flocea trading name are operated by CKL, a French simplified joint-stock company with a sole shareholder (SASU) with share capital of 1,000.00 €, whose registered office is at 61 rue de Lyon, 75012 Paris, registered with the Paris Trade and Companies Register under number 106,915 457 R.C.S. Paris.
VAT number: FR72106915457.
Contact: contact@flocea.com.
Article 2 — Scope
These terms apply to every order placed with Flocea, whether made directly on the site, through commercial contact, by quotation or by purchase order.
Flocea sells water storage, pumping, watering, rainwater harvesting and irrigation solutions, technical equipment and related products. Some products may require prior technical validation, depending on volume, flow rate, intended use, delivery location or installation constraints.
Article 3 — Products, information and technical advice
Descriptions, images, data sheets, dimensions, capacities and performance figures are provided for information, to help the customer choose a suitable solution. Photographs are not contractually binding.
Where a product needs to be sized or its intended use validated, the customer must give Flocea the necessary information: delivery location, intended use, access constraints, the nature of the water, volume, flow rate, delivery head, required pressure, type of connection, installation conditions and any other relevant details.
The customer remains responsible for the product’s ultimate suitability for its use where the information supplied is incomplete, inaccurate or changed after the quotation has been accepted.
Article 4 — Quotations and orders
Orders may be placed online or against a quotation. A quotation sets out the products, quantities, prices, any charges, payment terms, delivery conditions and period of validity.
An order becomes firm once the quotation is accepted, the purchase order confirmed, payment made online, or the requested deposit paid. Any change requested afterwards may lead to a revision of the price, the lead time or the delivery terms.
Article 5 — Prices
Prices are shown in euros. Depending on the product and the customer, they may be shown excluding or including tax. Charges for transport, handling, special delivery, crane hire, accessories or additional services may be invoiced separately where they are not expressly included.
Flocea reserves the right to change its prices at any time. The price that applies is the one confirmed when the order is placed or the quotation accepted.
Article 6 — Payment
Payment terms are stated when the order is placed or in the quotation. Depending on the nature of the order, Flocea may require payment in full, a deposit, the balance before dispatch, or the balance on delivery.
If payment is late, Flocea may suspend performance of the order, delivery, manufacture or any related service until the sums due are paid in full.
Article 7 — Delivery
Delivery times are given as a guide unless we have committed otherwise in writing. They may vary with product availability, manufacture, transport, geographical area, access constraints or the weather.
The customer must make sure the delivery address can be reached by the vehicle used and that the means to unload are available where these are not included. Any failed delivery caused by unsuitable access, the customer’s absence or incorrect information may incur additional charges.
Article 8 — Receiving the goods
On delivery the customer must check the condition of the goods, their apparent conformity and the number of parcels or components delivered. Any reservation must be recorded precisely on the delivery note and confirmed to Flocea as soon as possible, with photographs if needed.
A general note such as “subject to unpacking” is not enough to establish transport damage.
Article 9 — Bespoke products, special orders and the right to cancel
Products made, configured, ordered or sourced specially for the customer are neither taken back nor exchanged, save for a proven defect or with Flocea’s written agreement.
Where the customer is a consumer, the right to cancel applies on the terms set out in the French Consumer Code, subject to the statutory exceptions, in particular for personalised goods, goods made to measure or clearly tailored to the customer’s requirements.
Article 10 — Guarantees
The goods carry the applicable statutory guarantees and, where relevant, the commercial guarantees stated on the product page, the quotation or the manufacturer’s documentation.
The guarantees do not cover damage arising from poor installation, improper use, lack of maintenance, modification of the product, unsuitable exposure, frost, overpressure, incompatible water, sizing errors not attributable to Flocea, or unauthorised work.
Article 11 — Liability
Depending on the order, Flocea acts as seller, distributor or technical adviser. It cannot be held liable for the consequences of improper use, installation carried out contrary to its recommendations, incomplete information supplied by the customer, or a site constraint not disclosed before the order.
For business customers, Flocea’s liability is limited to the net amount actually paid for the order concerned, unless mandatory law provides otherwise.
Article 12 — Retention of title
CKL retains ownership of the goods sold until the price is paid in full, including principal, costs and incidental charges. Risk passes according to the delivery terms agreed and the rules applying to the order.
Article 13 — Intellectual property
The content on the Flocea site — text, images, visuals, data sheets, graphics, logos, trade marks, technical material and documents — is protected by intellectual property law. Any unauthorised reproduction or use is prohibited.
Article 14 — Personal data
Data collected through enquiries, quotations, orders and customer correspondence is used to handle enquiries, manage the commercial relationship, follow up orders and meet CKL’s legal obligations. The customer can consult the site’s privacy policy for details of how their data is processed.
Article 15 — Force majeure
Flocea cannot be held liable for delay or failure to perform arising from force majeure or from outside circumstances beyond its control, in particular a break in supply, a transport incident, a natural disaster, industrial action, an administrative restriction, a major breakdown or exceptional weather.
Article 16 — Governing law and disputes
These terms are governed by French law. In the event of difficulty, the customer is invited to contact Flocea so that an amicable solution can be sought.
Failing an amicable settlement, the dispute will be brought before the courts having jurisdiction under the applicable rules.
Last updated: 9 July 2026.